Frequently Asked Questions (FAQs)

How do I know that my order is confirmed?

Once you place an order, you will receive a confirmation email. It will include your order number and estimated time of delivery.

Can I modify my order after placing it?

Unfortunately, after the order is placed, you cannot add new products to the order but you can always place a new order for the desired products. If you wish to remove products from your order, please contact us at customer support to cancel the order so that a fresh order can be placed.

How can I track my order?

You will receive a mail with shipment details once your order is dispatched. It will include the shipment number/AWB and the name of the courier company. You can track your order at their website or you can also email at or WhatsApp at +91-9811189483

Are there any shipping charges?

We offer FREE Shipping on all orders above Rs.3999, which is notified from time to time. Consider the shipping rates shown at the time of check-out to be final.

Do you offer Cash on Delivery?

Yes, We offer Cash-On-Delivery at no additional charge.

What are the different ways I can order?

You can order online through our website, email at or WhatsApp at +91-9811189483. For email and call orders, mention

  • Name
  • Complete Address with pin code
  • Email address
  • Product to be ordered
  • Phone Number

How long does it take for the order to arrive?

We ship the products within 3 working days of receiving the order. You can expect your shipment to arrive within 5-7 working days of placing the order. However, India is a large country. Please expect additional time for remote areas and unexpected weather conditions.

How can I get in touch with Shop Ferlyy?

You can email at or WhatsApp at +91-9811189483

Can you expedite my product on priority?

We offer express shipping for prepaid orders within India at an additional charge, calculated at the time of cart checkout. Additionally, before placing the final order you can also reach out to our customer support at +91-9811189483 (Timings: 9:30 am - 6:30 pm) to help you better.
Please Note - This is only applicable for prepaid orders.

What if I want to exchange my product?

Product exchanges can be done within 2 days from the date of delivery. In the case of an exchange, you exchange it with a different size or exchange it with store credit. You can read more about it in our Exchange policy.